Policy/Terms & Conditions
ALL SALES ARE FINAL
ALL SALES FINAL -We do not offer refunds or exchanges as all our items are custom made to order. Returns nor Exchanges are not accepted on custom made items such as tutus, ribbon tutu dresses ,shirts, bling shoes, or any jean item. We are not responsible if sizing is incorrect. If you Have Sizing questions please contact us prior to ordering and we will be glad to assist you. You may also leave your desired measurements for a perfect fit.
Embellishments may differ due to stock or discontinued items but we can guarantee the item will be perfect and very close to the original design.
If you need a refund before your order has been shipped, please contact us within 24 hours for a full refund. If it has been 7 days you will be refunded minus a $35 supply and restocking convenience fee, anything past 7 days or a RUSH ORDER is a FINAL SALE and can not be cancelled, this is for all orders, so please make sure before ordering, and please make sure you have completely read over this section as well as our current turn around times.
Returned Packages(Return to Sender)- Orders are Sent to the Address Provided exactly as entered at checkout. Please make sure to take your time and enter your address and billing info correctly, with all info on the appropriate lines. Packages returned to us to failure to provide correct and complete shipping addresses will be resent after the new correct address is provided along with Shipping being repaid through our site. Failure to do so will result in automatic order cancellation. Your order will be refunded less shipping cost and a 30% restocking fee. Custom orders such as orders with name included will be charged a 50% restocking fee as these items can not be resold due to being custom.
We strive for excellence and work very hard on our items, and we are 100% sure that you will be satisfied, but in the event that a situation arises where you are not satisfied, please contact us within 24 hours of receiving your order, and we will work together to make you happy.
Please be mindful we are not responsible for wrong size, length, etc, we use a standard measuring system for our customs. If you are unsure on sizing please provide measurements.
If at any time you have to send an item back, you are responsible for shipping fees, unless we have agreed to cover the cost for you.
All items must be returned within 24 hours and a tracking number must be emailed to us within those 24 hours to be eligible for a full refund or partial refund.
Once your item is received back and inspected you will receive your refund within 24-48 hours.
When ordering please allow 2-3 weeks production time and a additional 2-4 days for shipping.
***PLEASE ENSURE YOUR SHIPPING ADDRESS IS CORRECT***
Party Bookings
We want to guarantee a stress free party planning experience for you, your family and us. We will provide a courtesy email of our services and starting prices prior to booking. You must pay the deposit in order to book your date. No dates are held without a deposit. You will have 1 week from the date of your paid invoice to cancel your event to receive a full refund for your deposit. Once deposit is made we immediately start working on your event.
In the event your event will need to be cancelled after the one week grace period there will be a $150 cancellation fee. We do understand things may occur, after evaluating each situation we will determine if your deposit can be moved for a different date, provided the date is available. There will also be an option to use your paid deposit towards another event within 12 months of the date booked.
We do accept payment plans, and they are adjusted accordingly for each party. Once date, time and price is approved you have 24 hours to pay your deposit in order to hold your date. You may schedule a in person or virtual walk through prior to your event.
If you have any questions, please feel free to email us at rikakreations@gmail.com